Training and Quality Assurance Specialist

Training and quality assurance expertise can support Legal Aid Ontario staff in Toronto through clear instruction, evaluation, and knowledge resources. This permanent full time position strengthens intake operations.

As a Training and Quality Specialist, you will develop and deliver staff training while supporting a quality assurance program. The work includes adult learning, knowledge management, and client service practices. You will report to the Manager, Knowledge and Information Management and Training within Intake Operations Support.

• Conduct orientations and arrange on the job training
• Develop training programs, manuals, multimedia aids, and platform content
• Analyze needs and evaluate training effectiveness
• Create KIM content and support KIM users
• Develop QA standards and monitor calls

• At least two years in LAO frontline certificate program services
• Experience developing and delivering adult learner training
• Experience managing a full training cycle
• Excellent writing, presentation, facilitation, and relationship building skills
• Understanding of knowledge management and quality assurance programs

Apply training, quality assurance, and knowledge management expertise to strengthen staff development and client service at Legal Aid Ontario.