Field Service Representative GTA + weekend

Position: Field Service Representative (contract, GTA + weekend
## Field Service Representative (contract, GTA + weekend _Applyremote type:
Field locations:
CAN
- Ontario
- Toronto time type:
Full time posted on:
Posted Todayjob requisition :
R-548329
** We are the people who give possibilities purpose
** BD is one of the largest global medical technology companies in the world. Advancing the world of healthTM is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.#

Job Description As a
** Field Service Representative**, you will provide on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed for our portfolio of robotized systems dedicated to the automated preparation of pill dispensers in pharmacies, part of our Medication Management Systems Pharmacy Automation & Dispensing products. Troubleshoots issues to resolve root cause and identifies possible solutions, with a focus on improving customer satisfaction in all interactions.
** This field-based position is based in the Greater Eastern Toronto Area and supports the GTA region, as well as Ontario and other provinces as needed.**** *
* * This is a 12-month contract role requiring availability from either Wednesday to Sunday or Friday to Tuesday (day)  *
* ***** Key responsibilities
*** Available to work from Wednesday to Sunday or Friday to Tuesday
* Travel to customer sites and provide courteous and professional technical support, where you will carry out repairs and maintenance on medical device robotic systems as required, according to established procedures, including train and support our clients in the maintenance of them.
* Update equipment and software.
* Conduct follow-up visits to meet customer needs.
* Prepare and write service reports in accordance with internal standard operating procedures.
* Participate in the continuous improvement of the company's departmental practices.
* Additional tasks as needed.
** Education and Experience - required:
*** DEP or DEC in mechanical engineering, industrial mechanics, automation or relevant training.
* Two (2) plus years experience in a field service role, or in a similar position related to automation and technical service - providing equipment installation, corrective and/or preventative maintenance.
* Fluency in English (read, speak, write) is required.
* Must be available for up to 60% travel, both locally and overnight, as required.
* Must be available to travel to the USA for trainings for 1-2 weeks as required.
* ** Possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.
*** Able to lift a minimum of 70 lbs, and work on your feet for extended periods. This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting.
** Knowledge and Skills - required:
*** Understands and applies a well-adapted troubleshooting methodology when collaborating with customers on sophisticated technical issues.
* Demonstrates excellent interpersonal skills, confirmed organizational, prioritization skills and a passion for providing excellent service.
* Strong client-service orientation along with a high sense of urgency.
* Ability to multi-task and be adaptable to changing business environments.
* Strong analytical and problem-solving skills.
* Possesses strong time management skills and work effectively without direct supervision.
* Comfortable working in a multi-functional dynamic team environment and work independently.
* Flexibility for rotational schedules (weekends).
* Proficient with MS Office tools (Outlook, Word, Excel, PowerPoint).
** Qualifications preferred:
*** Preferred professional experience in technical support, field service, and implementation, training, and installation of dispensing and/or pharmacy automation an asset.
* French bilingualism an asset.

At BD, we prioritize on-site collaboration because we…