Director of Customer Energy Management

Elevate customer experiences at Toronto Hydro as the Director of Customer Energy Management & Partnerships. Lead strategic initiatives and partnerships in a hybrid work environment focused on energy management and customer engagement.

In this pivotal Director role, you'll manage a portfolio of strategic customers while crafting tailored strategies for energy efficiency and electrification. With a focus on performance, you'll leverage data insights to drive outcomes that enhance reliability and responsiveness. Your leadership will guide cross-functional teams in achieving customer-centric goals and addressing challenges effectively.

Key Responsibilities:

• Develop multi-year strategies aligned with customer priorities

• Lead evolution of systems for personalized support

• Serve as primary contact for strategic customers

• Enhance energy efficiency programs and delivery

• Foster cross-organizational partnerships for integrated solutions

Requirements:

• Degree in Business or Engineering preferred

• 7-10 years in project or strategic customer management

• 5+ years in leadership roles

• Knowledge of electric utility operations

• Strong problem-solving and communication skills

Drive transformative impacts in customer service and energy management at Toronto Hydro.
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