Meter Operations Analyst

About Metergy Solutions Inc. ("Metergy")

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model.

Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.

This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!

Metergy Solutions’ Operations team is responsible for the maintenance/service of completed submetering projects.

The Meter Operations Analyst supports the execution and monitoring of meter-related operational activities, including service ticket management, facilitating field service activities, arranging site access with clients and customers, maintaining operational records, and supporting the resolution of meter-related issues.

This role serves as a central point of contact between Operations, Field Services, clients, customers, property management teams, and contractors to help ensure meter-related work is completed safely, efficiently, and with a high level of customer service. It is an excellent opportunity for an individual looking to build a career in operations, utilities, field services, or customer support.

• Review, prioritize, and manage meter-related service tickets and operational work requests.
• Facilitate field service activities by working with internal teams and external contractors to support the timely completion of operational work.
• Arrange building and site access for internal technicians and external contractors by working with clients, property managers, customers, residents, and other stakeholders.
• Serve as a primary point of contact for scheduling and access-related communications between internal teams, clients, customers, and contractors.
• Prepare work orders, service requests, and field instructions to support the successful execution of operational activities.
• Monitor ticket status, track completion progress, and follow up on…