NOTE
Travel: The resource will be required to travel to multiple dispatch centres/CACCs across the province to provide project support and to coordinate and remediate telephony and radio equipment in order to implement the PSRN solution. Expenditures/reimbursements for travel will be in accordance with the Travel, Meal and Hospitality Expenses Directive.
Assignment Type
:
This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.
Extension/Amendment Attestation:
Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original SOW.
HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.
Experience and Skill Set Requirements
Technical Knowledge
Knowledge of systems analysis and design methods and techniques to develop system solutions and to manage servers and applications
Demonstrated knowledge of testing and implementation methods and practices for testing and acceptance
Experience in the application of theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering.
Experience with Local Area Network and various network topologies/configurations
Experience with systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
Ability to use basic Radio Frequency test equipment such as multi-meter, voltmeter, system monitor or analyzer
40%
Networking
Knowledge of server and network technologies, hardware and facilities requirements (data centers) along with IT security policies to identify and evaluate IT options for clients and to design, develop and implement technology solutions
Experience with traditional and IP based telephony system such as Avaya and CTI (Computer Telephony Integration) solutions
Experience with integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards
Experience with VHF and UHF radio technologies
Experience with public safety dispatch systems integration and interface requirements to support continued interoperability of all systems and services
Understanding of emergency health services in Ontario including ambulance communications, operations and practices associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.
Knowledge of current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the public safety communications centre environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned public safety communications centre
30%
Analytics
Knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans.
Analytical and problem solving skills to assess business and technology requirements, evaluate the functionality of new software and hardware
Experience in working on multiple projects at the same time
Experience in working on multi-year projects
15%
Communications
Oral and written communication and presentation skills to explain complex information, understand client technology requirements and prepare various technical and status reports, materials and business cases
Interpersonal skills to explain technology solutions and recommendations
Strong verbal and written communication skills
Strong interpersonal and negotiation skills
A demonstrated team player with a proven track record for meeting deadlines
15%
MUST HAVES:
Please see Experience and Skill Set Requirements
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