Customer Technical Service Lead - Electric Transit Vehicles Job Toronto area,Ontario Canada,Engineering

Are you looking for a new challenge with social, economic, and environmental impact? Do you want to boost your career and make a difference? Take part in the electrification of transportation by joining the team as a Customer Support Manager - Toronto
!

WHAT AWAITS YOU :As a Customer Technical Service Lead – Electric Transit Vehicles, you will provide technical guidance, commercial support, and ongoing assistance to both internal and external customers to ensure their satisfaction with vehicle performance, with a strong focus on electric and hybrid platforms. You will build and maintain strong relationships at all levels within customer organizations and will act as a key liaison between customers and Nova Bus’ technical teams, ensuring clear communication, timely issue resolution, and a high level of customer confidence in the products.

YOUR RESPONSIBILITIES :

Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing comprehensive reports and evaluating failure data

Oversee activities of Service Technicians, including troubleshooting, parts ordering, and part replacement on Nova Bus vehicles

Investigate root causes and develop countermeasures for recurring issues

Support fleet-wide campaign activities for Nova Bus vehicles

Frequent travel to local customers and company facilities required, occasional travel to suppliers and factory

Visit customer and company garages regularly to work with local teams and ensure required technical resources are available for field repairs

Find viable commercial and technical solutions to ensure client satisfaction

Act as the primary liaison with Nova Bus internal teams to resolve customer issues quickly and efficiently

Safeguard organizational and personal information confidentially

Respect and enforce company policies, processes, and core values

Foster teamwork and promote clear communication

Develop both personal and professional skills continuously

WHAT WE OFFER :

Competitive salary and benefits package

Generous vacation policy, insurance, and group RRSP plan

The opportunity to work on large-scale, high-impact projects

A meaningful role contributing to sustainable transportation

A collaborative, innovative, and future-focused team

$90,000.00- $/ year

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, employee and family assistance program.

This is a future vacancy, retirement.

WHAT YOU NEED :

5 to 10 years of hands-on technical experience in the commercial automotive or commercial vehicle industry (experience with electric or hybrid buses strongly preferred)

Preferred but not mandatory:
Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering, or System Engineer. Relevant technical experience will also be considered

Experience working with Nova Bus vehicles or other heavy-duty transit fleets is a strong asset

Experience supporting customers in the field, dealing with technical issues, warranty cases, and service campaigns

Ability to speak, read, and write English fluently; bilingual in French is an asset

Knowledge of commercial electric vehicles and vehicle system communications (CAN bus, J1939, diagnostic tools, Vector datalogger, CAN bus analysis)

Familiarity with BAE Systems or similar EV propulsion/battery systems is an asset

Understanding of Nova Bus electric and hybrid vehicle platforms, including high-voltage systems and drivetrain components

Strong analytical skills with the ability to interpret performance data and failure trends

Proficient with Microsoft 365 Apps

APPLY NOW !

At Nova Bus, we welcome you as you are! We embrace diversity in all its forms and are committed to fostering an inclusive and respectful workplace environment for everyone.

We thank all applicants for their interest in joining Nova Bus. However, only those selected for an interview will be contacted.

Nova Bus, a member of the Volvo Group, is one of North America’s leading…


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