Service Engineer

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary
Be the face of Tetra Pak. Deliver excellence where it matters most.

As a Service Engineer, you’ll lead the charge of delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you’ll play a key role in ensuring our equipment—and our customer relationships—run smoothly.

As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries.

Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve.

This is your opportunity to build a meaningful career while helping us make an impact to be proud of —food, people, and the planet.

This role is located onsite in City of Calgary, Alberta, Canada.

Tetra Pak is not able to consider applicants who require international relocation to Canada.

Visa sponsorship and relocation assistance are not available for this position.

What you will do
As a Service Engineer you will:

Travel to customer sites to:

Perform preventive and corrective maintenance, troubleshooting, and installations

Analyze technical issues and escalates when needed using standard operating processes

Train customer operators and support production efficiency

Perform installation, commissioning, and performance validation of Capital Equipment at customer sites in alignment with the Installation-to-Performance (ItP) process

Serve as lead engineer for Level 1 and Level 2 Capital Equipment installations, ensuring adherence to the ItP framework and customer requirements

Lead the planning, coordination, and execution of preventive maintenance activities, maintaining compliance with the defined scope of service Efficiently reinstate equipment and production lines to operational status in accordance with agreed service targets

Conduct root cause analysis, restore baseline operating conditions, and troubleshoot mechanical and electro‑mechanical issues to ensure optimal system performance

Monitor service contracts and contribute to business development

Ensure compliance with safety, food quality, and reporting standards

Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery

Maintain a clean, safe work environment

Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team

We believe you have

Plus 5 years’ experience in installations, maintenance and/or service work.

Capability of independently performing preventive maintenance, troubleshooting industrial systems, executing installation task, completing rebuilding kit operations, and managing system upgrade implementations.

Education in industrial systems, automation, or process engineering

Hands‑on experience in maintaining manufacturing equipment is required.

Proven ability to independently perform preventive maintenance, equipment installations, and rebuilding kit tasks.

Strong automation knowledge in Allen Bradley frequency drives, GE Fanuc, Rockwell RSLogix 5000, Device Net, and Ethernet communication, or similar technologies. Familiarity with PAM/SAM and DMC is a plus.

Ability to travel up to 10% of the time since this position is on site

A valid driver's license is required for extensive travel to customer sites by car and air.

Intermediate level of English (written and verbal)

A proactive, customer‑first mindset

Why Join…