Voice Solutions Engineer - uCaaS

Take your expertise to 407 ETR as a Voice Solutions Engineer specializing in uCaaS and Microsoft Teams integration. Optimize voice technology and enhance collaboration for users.

This role emphasizes designing and managing a robust voice ecosystem across Microsoft Teams and PSTN platforms. As part of your responsibilities, you'll ensure compliance, diagnose voice quality issues, and deliver insights for operational efficiency. Your focus on automation and system resilience will drive substantial improvements in our voice services.

Key Responsibilities:

• Engineer Microsoft Teams Voice for streamlined user experiences

• Oversee compliance recording and analytics management

• Analyze CQD metrics and report on voice performance

• Configure SBCs for optimal routing solutions

• Collaborate with IT teams and telecom partners

Requirements:

• Minimum 5 years in UCaaS or enterprise voice engineering

• Proficiency in Microsoft Teams Voice and SBC operations

• Understanding of PSTN call routing strategies

• Experience with compliance tools like Call Cabinet

• Strong troubleshooting skills in voice technology

Utilize your telecom expertise to shape voice collaboration at 407 ETR and ensure seamless communication across the organization.
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