Asset Service Manager

Asset Service Manager

Scarborough, ON | Full-Time | On-Site | Senior (5+ years)

In Trench Canada, we deliver state‑of‑the‑art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.

We are driven by a commitment to advancing the energy sector through innovative technology and sustainable practices. Our culture emphasizes continuous improvement, attention to detail, and adaptability, while fostering an inclusive and respectful environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed.

• Trust
• Responsibility
• Excellence
• Navigating Change
• Candor
• Humility

Your work will directly support customer reliability, equipment performance, warranty resolution, and service excellence. You will collaborate with internal production, quality and R&D teams. This is a role where your technical expertise and customer interactions will make an immediate impact.

• Support US and international customers, serving as primary point of contact for technical questions related to installed equipment and service requirements
• Lead the identification and pursuit of new service opportunities in the instrument transformer, reactors and high voltage equipment scope.
• Build and maintain strong relationships with end customers and sales agents.
• Analyze market trends and customer feedback to identify growth opportunities.
• Perform off‑ and on‑site inspections, testing, maintenance, troubleshooting, and repair of high‑voltage equipment, including instrument transformers, coils, and reactors; including spare parts sourcing and coordination planning with the customers
• Conduct initial issue assessments and root cause analysis for equipment‑related questions
• Assist with installation, commissioning, and startup activities for new equipment
• Conduct site visits to assess equipment condition and define service scope, including preparing technical inputs for quotations, schedules, and recommendations
• Support customer cases (either inside or outside warranty) by troubleshooting issues and coordinating with internal engineering, quality, manufacturing, and third‑party teams through resolution
• Provide technical support and training to customers and service partners on equipment operation, maintenance, and best practices
• Document service activities, findings, corrective actions, and recommendations through detailed service reports
• Ensure compliance with safety standards, customer requirements, and field service procedures during all activities
• Collaborate with service operations, engineering, quality, and manufacturing teams to improve customer satisfaction and service delivery
• Maintain tools, equipment, and service documentation in good working order; support continuous improvement initiatives related to field reliability, product performance, and customer experience
• Travel frequently to customer sites across the United States and Canada as per business requirements

• Technical diploma, associate degree, or bachelor’s degree in electrical engineering, Electromechanical Engineering, Electrical Technology, or a related field
• Solid knowledge of high‑voltage technology and power transmission systems
• 3+ years of hands‑on experience working with high‑voltage equipment, instrument transformers, coils, reactors, or related electrical systems
• Strong understanding of electrical testing, diagnostics, maintenance, and troubleshooting procedures
• A strong “hands on” mentality and practical experience working with tools
• Experience performing field service activities, inspections, commissioning, and warranty support
• Ability to read and interpret technical drawings, schematics, and service documentation
• Strong analytical and problem‑solving capabilities with a customer‑focused mindset
• Excellent verbal and written communication skills
• Ability to work independently in dynamic field environments while managing multiple priorities
• Familiarity with safety standards and field service best practices within industrial or…