Telecommunications Operations Lead at Lifemark

Elevate Lifemark Health Group's telecommunications as a Telecommunications Operations Lead in North York. Enjoy a hybrid work model while managing a comprehensive telecom environment across various locations.

In this pivotal role, you will lead Lifemark's telecom operations, focusing on simplifying communications and enhancing service delivery. Your responsibilities will include overseeing telephony services and managing vendor relations, ensuring that all telecom functions align with business growth strategies. You'll play a crucial role in supporting clinic transitions and operational improvements.

Key Responsibilities:

• Manage telecom service delivery and oversight

• Direct Ring Central and related service operations

• Act as senior escalation for telecom incidents

• Ensure proactive monitoring and incident management

• Collaborate on telecom-related project implementation

Requirements:

• Minimum 7 years in telecom or contact center operations

• Relevant leadership experience of 3+ years

• Knowledge of Ring Central, Cisco, or similar platforms

• Expertise in project management and stakeholder interactions

• Experience with operational transformations during transitions

Lead Lifemark’s telecom services into a new era of operational excellence and innovation.
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