Senior Field Services Engineering Support Specialist

Job Description  As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward-thinking leader in the power industry. As a team member, you will advance a safer, more reliable, and more resilient electrical grid.

Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly.

Our commitment gives you opportunities to impact on and off the job positively.

Job Description  As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward-thinking leader in the power industry. As a team member, you will advance a safer, more reliable, and more resilient electrical grid.

Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly.

Our commitment gives you opportunities to impact on and off the job positively.
Join Our Team as a Senior Field Services Engineering Support Specialist!  Work arrangement:
Hybrid (2 days WFH)  Compensation  At S&C, we are dedicated to providing competitive and equitable compensation for all our team members and are committed to transparency in our pay practices. The estimated annual base salary range for this position is $72710 - $96343.4. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training.
This position may also be eligible for S&C’s annual incentive plan (AIP). AIP amounts are variable and are dependent on both company and individual performance, subject to eligibility criteria. The target bonus percentage for this role is 4% of annual base earnings.
The Senior Field Services Engineering Support Specialist assists customers remotely in the installation and troubleshooting of S&C’s products. This position is for an individual with a technical background and strong analytical skills, preferably someone with field service experience troubleshooting medium voltage equipment. This role requires the ability to troubleshoot customers’ S&C equipment issues utilizing a variety of communication methods: phone, video conferencing, email and Salesforce.

Key Responsibilities  The primary function of this role is to support S&C Protection and Automation products from a Tier 3 perspective. Tier 3 represents a level of support in a 3 tier system that primarily revolves around product application and deep level troubleshooting that could not be resolved at the Tier 1 and 2 level.
Duties Will Include   Provide technical support for escalations from Field Service Engineers and Technicians.
Troubleshoot S&C equipment over the phone/teleconference and via e-mail with customers while documenting in updates in Salesforce.
Collaborate with cross-functional teams to identify recurring customer issues and recommend areas for improvement or solutions.
Identify parts for replacement/upgrade and work with sales to attain pricing.
Read and interpret wiring diagrams.
Occasional travel to support field services in troubleshooting and customer issue resolution visits.
Perform product training on and offsite.
Interfacing with sales, service and customer personnel to resolve…