VIP Host Team Manager

THE POSITION

Our roster has an opening with your name on it

Fan Duel is looking for a VIP Host Team Manager, to work across to look after our most important clients as well as oversee a small team of VIP Hosts.

As a VIP Host Team Manager, you will build strong relationships with our VIP customers, while providing white glove service, to a small portfolio of customers. This person will have. Team of VIP Hosts, who will be responsible for coaching to provide industry leading experience to their own portfolio of customers. This position will be in a customer facing environment that requires a good understanding of VIP Service and a genuine passion for the online gaming industry.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Everyone on our team has a part to play

• Manage and retain a small portfolio of High Value Players
• Provide an enhanced and proactive one stop service to encourage loyalty
• Keep Responsible Gaming and Compliance at the heart of all we do
• Develop relationships and offer tailored rewards through regular correspondence
• Work alongside other Fan Duel departments to champion customer experience
• Meet pre-determined productivity, quality, CSAT and Service Level Agreement targets
• Ensure that generosity, gifts and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Manage, mentor and develop a team of VIP Hosts to excel at the above

What we're looking for in our next teammate

• 4+ years of experience in high end customer service field
• 2+ years managing a team
• Excellent verbal and written communication skills
• High level hospitality experience and passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non-traditional business hours
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct-to-consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

We treat our team right

This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. Fan Duel offers paid sick time in accordance with applicable Canadian law.

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