Dealer Supervisor -GCT Job Toronto area,Ontario Canada,Entertainment & Gaming

Position: Dealer Supervisor 2-GCT

Position Summary

Under the general direction of the Gaming Manager, Table Games, this position is responsible for monitoring the day-to-day activities of table games operations in the Salon/Salon Premium area while establishing and contributing to a safe and welcoming work environment for all team members. Provides input on performance evaluations and assists with the implementation all new table games initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Monitors Dealers in an assigned Salon Premium area and maintains game integrity; monitors game limits and cash/value transactions

Ensures all players rating is done in precise manner

Provides input for team member performance objectives and evaluations

Participates in the implementation of table games strategic plans

Requests fill/credit issuance as required

Verifies cash/value transactions pertaining to floats, fills, credits and tips

Responds to, resolves or escalates issues

Reports irregularities and suspicious activities

Assists in allotting player seating and waiting lists

Maintains a tidy work area

Liaises and communicates effectively with all appropriate operational departments

Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members

Ensures compliance with licensing laws, health and safety and other statutory regulations

Performs other duties as assigned or directed

Manages other initiatives as required

Education and Qualifications

High School Diploma:
Post Secondary education or a suitable combination of education and experience an asset

Minimum 2 years of experience in gaming management

Minimum 3 years leadership experience

Food Safety Certification

Ability to successfully obtain a Gaming License

Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Computer literacy in MS Office

Work Environment Considerations

Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours.


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