Player Services Representative

Position: Dynamic Player Services Representative Role
Elevate the customer experience at Woodbine Entertainment as a Player Services Representative. Proactively engaging guests, you will enhance their wagering experience in a fun environment.

This role is ideal for those who thrive in fast-paced environments and enjoy interacting with diverse groups. As a Player Services Representative, your responsibilities will include educating customers about betting options, managing sales for racing memorabilia, and providing event support. You will play a crucial role in promoting Woodbine’s vibrant racing culture.

Key Responsibilities:

• Ensure excellent customer experience through proactive engagement

• Assist with betting tutorials and self-serve machine functions

• Organize and sell merchandise and services

• Manage promotional displays and track sales

• Provide initial support on wagering equipment

Requirements:

• Outgoing personality with strong communication abilities

• Ability to remain composed under pressure

• Demonstrated professionalism in diverse interactions

• Previous knowledge of horse racing is beneficial

• High energy and multitasking skills required

Bring your enthusiasm for customer service to Woodbine Entertainment and enjoy engaging with our passionate racing community.
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