Account Manager

Position: Account Manager I
VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.
We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for a Manager - Account Management to join the team.
The Account manager is responsible for developing and sustainably retaining a portfolio of top tier players who demand the utmost best experience and personal attention. Create meaningful connections while curating a platform experience that surpasses our players' highest expectations. Utilize multiple contact strategies to engage in deep relationship building while conducting a thorough qualitative and quantitative portfolio analysis to provide personalized rewards and loyalty offers.
The salary range for this role is  CAD 76,500  to  CAD 81,750  per year.
This is an existing position within our team.
What You'll Do:
Expert & Skilled Relationship Building:  Communicate regularly with players via phone and email to build deep personal relationships and develop a tailored premium platform experience. Offer & cultivate personalized incentives, exclusive rewards and once in a lifetime experiences to enhance engagement and build brand loyalty.
Portfolio Analysis and Management:  Utilize all operational tools and analytics to meet and exceed against established KPIs, contributing to your own and overall team’s performance goals. Analyze player behavior and engagement patterns to understand spikes and drops, utilizing data to pinpoint key drivers and implement strategic adjustments.
Team

Collaboration:

Actively participate in team meetings, off-site events and strategy sessions, offering feedback and innovative ideas to enhance processes and outcomes. “Humble but Hungry” - have a level of personal confidence and high standard of excellence while acknowledging learning and curiosity are the keys to success.
Responsible Social Gameplay (RSG):  Live by VGW’s company values by prioritising the safety and stability of your players in all possible business decisions and player interactions.
Compliance Adherence:  Be the perfect liaison between your players and all compliance teams, supporting VGW in their strict adherence to compliance obligations.
What You'll Bring:
3-5 years demonstrated account management experience either B2B or B2C
Demonstrated effectiveness at developing and retaining high value level relationships.

Demonstrated proficiency using various software and technology platforms, including CRM database management experience (Salesforce, Tableau etc.).
Strong analytical and strategic thinking abilities with the ability to leverage data and insights to make actionable recommendations
Others:
Requires to work in the office twice a week

Work Schedule:

Mondays to Fridays from 9am to 6pm
About VGW  VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and Lucky Land Slots, we entertain and delight over one million players in North America.
As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.
At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.
VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.
We use an AI tool to help our Talent Acquisition team with note taking during screening interviews. Using this tool is optional. If you are invited to an interview, you will be given the opportunity to opt out if you choose to.

#J-18808-Ljbffr