VIP Host - RBC Amphitheatre Job Toronto area,Ontario Canada,Entertainment & Gaming

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Position Overview:

RBC Amphitheater is seeking a VIP Host to join the Premium team. This is an engaging position that requires the host to ensure a positive client experience. The VIP Host will observe and interact with guests to maintain close contact and actively seek feedback regarding the guest experience. This role focuses on relationship building. The VIP Host will meet guest expectations proactively, promptly, professionally, with a genuine care to attention and detail while projecting truly nurturing and warm hospitality.

The VIP Host team member will be located throughout all our VIP areas within the Amphitheater and will be required to assist with questions, issues, or complaints.

Key Responsibilities:

Assist in all aspects of the VIP Premium Services operation – wristbands, credentials, manage reservations, in the various premium spaces and box seats

Ability to build and maintain strong relationships with clients and repeat guests

Greet and welcome guests as they enter the VIP entrances, ensuring a warm and professional first impression

Answer questions, anticipate guest needs, escort guests to their seats, and assist with any other concerns that may arise throughout the evening

Be a point of contact for various premium locations including VIP Boxes to ensure guest satisfaction

Strong conflict resolution skills

Refer unresolved customer grievances to reporting manager or designated departments for further investigation

Coordinate with management and other departments to prepare VIP areas and services

Be knowledgeable of venue policies, safety protocols, and event details

Other tasks as assigned by the VIP Premium Hospitality Manager

Required Skills &

Qualifications:

Smart Serve is required

Excellent interpersonal and communication skills

Professional appearance and demeanour

Upbeat, positive personality

Ability to thrive, multitask and remain calm in a fast-paced environment

Flexible schedule including evenings, weekends and holidays

A passionate sense of teamwork and collaborative approach

Position requires constant walking, being on your feet and mental endurance

Must be willing and able to work in various weather conditions, including rain and heat

Hospitality experience preferred

Job Posting Compensation Range/Rate: $19 per hour