Customer Experience Specialist at Woodbine

Enhance the entertainment experience at Woodbine Entertainment as a Customer Experience Specialist. Provide exceptional service and assistance to guests in wagering and racing programs.

This role is ideal for an energetic individual who excels in customer interaction and education regarding betting methods. You will welcome guests and facilitate connections during racing events while managing promotional items to create a lively atmosphere.

Key Responsibilities:

• Provide courteous service to customers and answer inquiries

• Offer guidance on wagering and self-service machine use

• Sell racing programs and manage promotional items

• Reconcile sales and track product performance

• Support first-level service on wagering equipment

Requirements:

• Energetic with strong interpersonal skills

• Effective communicator under pressure

• Able to work professionally in diverse settings

• Knowledge of horse racing is an asset

• Positive team attitude and work ethic

Maximize customer satisfaction and enrich entertainment at Woodbine as you assist guests.
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