Coordinator,Sales and Service Job Toronto area,Old Toronto Ontario Canada,Entertainment & Gaming

Location: Old Toronto

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Coordinator, Sales & Service (located at Store Support Centre) will work closely with Store teams, merchants and vendor partners to ensure seamless execution of client experience programs, executed at an elevated level to retain and build loyalty from both new and existing clients.

Specific responsibilities include (but are not limited to) the following:

Administer and oversee the ongoing maintenance of Sales & Service programs and associated processes

Manage administrative responsibilities, including documentation, reporting, and expense reconciliation, ensuring accuracy and timeliness

Schedule, organize and/or facilitate meetings with vendor partners and internal stakeholders as required

Coordinate, organize, monitor, and support Sales & Service programs to ensure effective execution

Support program execution by tracking results and progression, providing insights and recommendations to improve outcomes

Build strong relationships and partner with vendors, internal stakeholders and store teams to drive program adoption, performance and effective partnerships

Oversee administration of client experiences, including itineraries, coordination, budgets, and critical paths/schedules

Assist in implementing key projects and initiatives to drive flawless in-store execution, including training programs, launch materials, and corporate policies

Support store teams on Sales & Service-related programs and conduct regular store visits to understand processes, identify opportunities and share best practices

Communicate parameters, standards, and direction set by Store Support to store teams, ensuring messaging is clear, concise, and actionable, with defined follow-ups to drive alignment and execution

Support the ongoing maintenance and administrative support of Sales & Service programs with a focus on sustainability and continuous improvement

Provide proactive and responsive support to vendors, internal teams, and store teams to strengthen overall collaboration

Maintain expertise in all Sales & Service tools (e.g., clienteling tools) to support adoption & engagement, appointment culture and client retention

Support the rollout of Sales & Service programs (e.g., digital experience selling)

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies, regulations, and cyber security measures

Perform other duties, as assigned

The ideal candidate:

1-2 years of post-university work experience

Demonstrated leadership and influencing skills with the ability to get things done 

Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required

Confident and effective communication (written & verbal) and interpersonal skills

Is adaptable and comfortable with ambiguity and change 

Highly service-oriented with exceptional organizational and follow up skills

Passionate about fashion and luxury retailing

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Hiring Range / Échelle salariale à l’embauche :$55,000.00 - $70,000.00 / 55.000,00$ - 70.000,00$ (per year / par an)
Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to…

Coordinator, Sales and Service