Beanfield Cancellation Specialist

Position: Beanfield Cancellation Specialist Role
Join Beanfield as a Cancellation Specialist, efficiently managing commercial and residential cancellation requests in a hybrid work setting. Your expertise will ensure stellar customer support and timely issue resolution.

This 12-month contract role involves processing cancellations, managing hardware returns, and coordinating with various departments. You will utilize strong analytical skills alongside JIRA and SAP experience to enhance customer interactions and accuracy. Being detail-oriented and organized will help you excel in this fast-paced environment.

Key Responsibilities:

• Process and handle cancellation requests from commercial customers

• Manage residential/commercial name changes and move orders

• Ensure timely hardware returns by customers

• Calculate and apply Early Termination Fees

• Document hardware for quarterly inventory counts

Requirements:

• 2-3 years of relevant experience in a similar role

• Familiarity with JIRA and SAP

• Knowledge of VOIP, Internet, and IPTV as assets

• Strong organizational and time management skills

• Ability to work independently and use good judgment

Elevate your career with Beanfield by mastering cancellation processes and enhancing customer satisfaction.
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