Digital Operations Coordinator

THE POSITION

We are looking for a Digital Operations Coordinator to join the Marketing Operations team to bring Fan Duel’s promotional strategy to life. This includes ensuring our customers are top of mind, have a positive experience, and continue to choose Fan Duel as their go-to Sports book and Casino.

In addition to the specific responsibilities outlined below, employees may be required to perform other duties as assigned by the Company, ensuring operational flexibility and allowing the Company to meet evolving business needs.

• Support the end-to-end promotion creation process for Casino and Sports book; including design, testing, setup, publishing, QA, fulfillment and merchandising in the app and web
• Monitor and audit our platform content to ensure team KPIs on timing and accuracy are met or exceeded
• Support daily management of the Sports book and Casino homepage priorities
• Contribute to improving the quality and efficiency of internal Marketing Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
• Act as a key source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
• Collaborate closely with key partners in Marketing, Product, Customer Service, Commercial, and Risk & Trading to deliver a world class customer experience
• Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction

• 1+ years of work or internship experience in a marketing environment
• Bachelor degree in business or marketing preferred
• A highly organized, methodical planner, with extreme attention to detail
• Quick learner with strong communication skills
• A great colleague and team player – someone who is willing to roll up their sleeves to complete a task
• Creative thinker and problem solver for short and long term initiatives
• Experience monitoring and tracking KPIs
• Experience with image editing tools
• Occasionally required to work flexible hours including weekends and/or evenings
• Experience using CMS tools is a plus

Fan Duel Group is the premier mobile gaming company in the United States and Canada, comprising leading brands across mobile wagering including Fan Duel Sports book, Fan Duel Casino, Fan Duel Racing, and Fan Duel Fantasy. The group also operates Fan Duel TV and Fan Duel TV+, has a presence across all 50 states, Canada, and Puerto Rico, and is headquartered in New York with offices in several U.S., Canadian, and international locations.

This role may offer extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; and other employee benefits. It may also be eligible for short-term or long-term incentive compensation, including cash bonuses and stock program participation. The position includes 12 holidays and two floating holidays, and paid sick time in accordance with applicable Canadian law.

Fan Duel Total Rewards details all benefits.

Fan Duel is an equal opportunities employer and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local, or federal law. Fan Duel is committed to providing reasonable accommodations for qualified individuals with disabilities.

The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.

The applicable salary range for this position is $51,000 - $64,000 CAD, dependent on relevant experience, location, business needs, and market demand.

This position is being posted to fill an existing vacancy.