VIP Account Manager
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-07-13
Listing for:
Hard Rock Digital
Full Time
position Listed on 2026-07-13
Job specializations:
-
Entertainment & Gaming
Casino, Online Gaming / Sports Betting, Gaming Manager, Customer Service Rep
Job Description & How to Apply Below
Elevate player engagement as a VIP Account Manager with Hard Rock Digital. Utilize strong communication skills to enhance the experience of our top social gaming VIPs through innovative strategies and data analysis.
In this dynamic role, you will focus on retaining and monetizing VIP players. Candidates should possess solid analytical skills and a proactive mindset with over five years in customer support. Experience in mobile gaming or social casino VIP support will set you apart as you streamline VIP programs and foster engaging interactions.
Key Responsibilities:
• Analyze VIP data daily and implement action items
• Create reports on VIP promotion performance
• Proactively manage player behavior and responses
• Develop personalized campaigns and marketing strategies
• Execute live events and gifts for VIP players
Requirements:
• 5+ years in Customer Support
• Experience in mobile gaming or social casinos preferred
• Strong analytical skills and report handling
• Excellent interpersonal and written communication skills
• Willingness to work flexible hours
Drive VIP satisfaction and loyalty with creative strategies at Hard Rock Digital.
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