Safety Ambassador Supervisor - RBC Amphitheatre

Job Summary

Position Overview:

Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us –be part of the Safety Ambassador Team at RBC Amphitheatre where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

We’re looking for crew members to join our team as a Safety Ambassador Supervisor! Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive “can-do” attitude …rain or shine
-the show must go on!

• Lead a team of 20+ Safety Ambassadors on a show-by-show basis;
  They will assist with keeping the venue safe, clean and presentable to the guests
• Complete pre-shift briefings for all assigned staff and create deployments on a show-by-show basis
• Ensure all assigned staff breaks are completed in a timely manner during each event
• Ensure the Safety Ambassador department is identifying guests in possible distress or experiencing a medical issue and liaising with medical staff to connect appropriate care
• Encourage and coach team to proactively approach escalating situations to de-escalate in a calm manner
• Create protective space for our fans by warning persons of rule infractions or violations of venue policies, preserve safety & order
• Provide assistance to guests with accessible needs, including but not limited to helping with seat accommodations, or those who may be having a mental health episode
• Guide guests to exits or provide other instructions or assistance in case of emergency
• May assist in verifying staff credentials to generally restricted areas and examine tickets or VIP passes to verify authenticity
• Lock-down of areas and access control duties for guest and artist safety
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Show CARE by participating in the venue’s sustainability program which could include participating in programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue
• Other duties as assigned

• University or College Diploma or equivalent preferred
• Post-Secondary Education OR experience in mental health, community services, and/or health and safety fields strongly preferred
• Excellent verbal, written and interpersonal communication skills
• Experience with de-escalation tactics
• Demonstrated experience in leading a team and understanding of staff deployments
• Acute sense of judgment, tact and diplomacy
• Position requires constant walking, climbing stairs and occasional sitting
• Able to work outdoors (rain or shine), among crowds and in a loud environment
• A passion for live events!

All crew members must be 18 years of age or older.

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Job Posting Compensation Range/Rate: $22 per hour

Sitting for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the…