Safety Ambassador - RBC Amphitheatre

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Our Crew Members have a leading role in the service experience our guests have. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for crew members and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone.

And our commitment to EFFICIENCY, is our way of staying well‑organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us – be part of the new Safety Ambassador team at RBC Amphitheatre where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

Exceptional front‑line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive ‘‘can‑do’’ attitude …rain or shine - the show must go on!

• Assist with keeping the venue safe, clean and presentable to the guest
• Identify guests in possible distress or experiencing a medical issue and liaise with medical staff to connect appropriate care
• Proactively approach escalating situations to deescalate in a calm manner
• Warn persons of rule infractions or violations of venue policies, preserve safety & order
• Provide assistance to guests with special needs, such as helping with seat accommodations, or those who may be having a mental health episode
• Guide guests to exits or provide other instructions or assistance in case of emergency
• May assist in verifying staff credentials to generally restricted areas and examine tickets or VIP passes to verify authenticity
• Assist patrons by giving directions places inside or outside the venue
• Lock‑down of areas and access control duties for guest and artist safety
• Help create a protective space for our fans that encourages reporting of incidents
• May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue
• Other duties as assigned

• High School Diploma or equivalent preferred
• Experience in mental health, community services, and/or health and safety fields strongly preferred
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Position requires constant walking, climbing stairs and occasional sitting
• Able to work outdoors (rain or shine), among crowds and in a loud environment
• A passion for live events!

All crew members must be 18 years of age, and available for a variety of shifts, including evenings, weekends and overnight.

Range/Rate: $18.50 per hour.

We are passionate and committed to our people and go beyond the rhetoric of diversity and…