VIP Programs Director for PENN Entertainment

Join PENN Entertainment as the VIP Programs Director and revolutionize customer relationships. This role oversees all aspects of Player Development in online sports book and iCasino platforms.

You will be responsible for managing VIP Managers and driving revenue via strategic market initiatives. Focused on customer engagement, you'll influence key metrics while ensuring operational compliance and proactivity in VIP market trends.

Key Responsibilities:

• Oversee the marketing function for iCasino states

• Enhance VIP database and market share growth

• Propel strategic direction for sales metrics

• Assist in compliance process improvements

• Provide KPI performance insights to the Vice President

Requirements:

• 5+ years in gaming experience

• 3+ years managing a sales team

• 2+ years in online gaming operations

• Excellent proficiency in Excel and communication

• Willingness to attend key events across regions

Drive customer loyalty and engagement as you elevate PENN Entertainment’s VIP services.
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