Toronto VIP Player Services Leadership Role

Join Big Viking Games as the VIP Player Services Lead in Toronto, blending hands-on player management with strategy development. Focus on enhancing player retention and satisfaction through effective service operations.

Big Viking Games seeks a proactive VIP Player Services Lead to oversee the experience for our most engaged players. You will shape VIP engagement strategies, manage crucial player relationships, and mentor team members while collaborating with different departments to improve service quality. This hybrid role will empower you to advocate for players' voices within the studio and implement improvements based on their feedback.

Key Responsibilities:

• Lead and enhance VIP engagement and retention strategies

• Manage relationships with high-value players with personalized outreach

• Improve player support quality with effective service policies

• Collaborate cross-functionally to address player needs

• Analyze VIP insights and trends to guide service improvements

Requirements:

• Minimum 4 years of experience in VIP services or account management

• Exceptional written and verbal communication skills

• Strong analytical skills to identify player trends and issues

• Experience working with cross-functional teams for improved outcomes

• Proficient with AI tools for operational and reporting efficiency

Make a significant impact on player experience and retention at Big Viking Games.
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