Senior Coordinator, Market Ticketing Services

Senior Coordinator, Market Ticketing Services

Contract Full-Time Toronto, ON, CA 1 Attachments

7 days ago Requisition

Contract (August
- October)

Full-time TIFF - THE MARKET

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission:
To transform the way people see the world, through film.

TIFF:
The Market will expand TIFF’s presence as a global hub for screen-based storytelling and reinforce its role as a global entertainment industry leader. It will connect creators, buyers, and audiences, while elevating Canadian and international talent and fostering collaboration across film, series, and innovative content.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

Reporting to the Manager, Ticketing Operations, the Senior Coordinator, Market Ticketing Operations, provides high-level operational support during peak festival periods. This role assists with event configurations, conducts pre-on-sale Quality Assurance (QA), and provides system maintenance and real-time troubleshooting within the Archtics and Ticketmaster platforms.

RESPONSIBILITIES:

Shall include but not be limited to:

Event & Screening Configuration:
Assist with the setup, configuration, and ongoing maintenance of festival screening schedules, market events, individual film/event builds, creating and managing promotional codes, price codes, and seating manifest adjustments within Archtics and Ticketmaster .

Seating Map & Manifest Management:
Provide, update, and maintain venue seating maps, theater manifests, and ticket allocation charts for internal stakeholders across Programming, Marketing, Industry, Market teams, and Festival Operations.

Quality Assurance & On-sale Verification:
Perform thorough Quality Assurance (QA) audits prior to public, market, and pass holder on-sales to verify pricing accuracy, venue capacities, offer codes, map alignments, and delivery parameters before going live.

Real-Time Venue & Box Office Support:
Serve as an operational anchor during screening and market event days, assisting box office staff, Guest Services, and venue teams with access control, scanner tracking, real-time inventory checks, and complex delegate/patron inquiries.

Technical Troubleshooting & Escalations:
Assist in troubleshooting Archtics system glitches, barcode errors, seat duplications, and ticket re-issues under tight, time-sensitive screening deadlines.

Reporting, Analytics & List Extraction:
Extract targeted attendee email lists for marketing campaigns, and generate post-screening attendance reports for key festival stakeholders.

Database Health & Reconciliation:
Audit patron records and transactional data in Archtics to ensure database integrity, accurate promo code tracking, and smooth post-event financial balancing.

Staff Guidance & Post-Festival Wrap-Up:
Assist the Manager with onboarding and guiding box office representatives and venue ticketing staff on Archtics workflows, while maintaining organized event logs and seating archives to support a smooth post-festival operational wrap-up.

Other duties as assigned

JOB GRADE & SALARY:

Job Grade 2

$26/hour

August 10, 2026

MINIMUM REQUIREMENTS:

Experience & Knowledge

3-5+ years of experience in ticketing operations, event management, or customer-transactional database management.

Proven experience managing ticketing for multiple event types , including year-round programming, third-party/rental events, and high-volume festivals.

Experience with Ticketmaster products (e.g.,…