TELUS Senior Manager - Customer Experience Strategy

Join TELUS as a Senior Market Manager focused on Entertainment Strategy and Customer Experience in vibrant Ontario, British Columbia, or Alberta. This role emphasizes understanding customer needs and driving innovative marketing solutions.

You'll play a pivotal role in refining TELUS’ entertainment offerings by conducting market analyses and recommending strategies that enhance customer interactions. Partnering with various departments, your work will influence the development of TELUS Entertainment, ensuring it meets the evolving demands of Canadians. Your strategic recommendations will help position TELUS as a leader in the entertainment sector.

Key Responsibilities:

• Define actionable strategies for TELUS’ entertainment portfolio

• Map out comprehensive customer journey experiences

• Lead integrated bundling strategies across services

• Collaborate effectively with multi-functional teams

• Ensure seamless execution of planned marketing initiatives

Requirements:

• Strong background in strategy or product marketing

• Experience with customer journey mapping and analysis

• Excellent problem-solving and analytical abilities

• Proven capability to influence across functions

• MBA or relevant education is a plus

Influence the direction of TELUS entertainment through advanced strategies and a customer-first approach.
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