Lead VIP Engagement Strategy Games

Position: Lead VIP Engagement Strategy at Big Viking Games
Shape premier player interactions at Big Viking Games as the Lead VIP Engagement Strategist, intertwining player relationship management with operational excellence in a hybrid setting.

This multifaceted role involves owning and evolving the VIP player program while managing direct relationships with key players of our games like YoWorld and Fish World. You will strategize high-impact engagement initiatives, ensure quality player experiences, and lead efforts in improving retention strategies in collaboration with various teams. A robust understanding of player needs will be crucial in driving operational improvements and satisfaction.

Key Responsibilities:

• Manage and evolve the VIP player program effectively

• Coordinate VIP events, outreach, and special experience initiatives

• Analyze player behavior for proactive engagement strategies

• Refine service workflows and policies in Player Services

• Deliver clear support for complex player issues and escalations

Requirements:

• 4+ years in player services or customer experience

• Expertise in relationship management for engaged players

• Strong organizational and strategic planning skills

• Familiarity with service trends and support data

• Ability to thrive under operational pressure

Enhance player trust and satisfaction by leading VIP strategies at Big Viking Games, enriching player engagement.
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