Live Operations Associate - Portuguese Speaking

Live Operations Associate (English/Portuguese)

Location: North York, ON (Hybrid - 3 days in office)
Pay Rate: $18.00/hour

Our client, a leading online gaming company, is looking for a Live Operations Associate (English/Portuguese) to join their team. If you're passionate about gaming, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you!

As a Live Operations Associate, you'll help provide an exceptional experience for the online gaming community by supporting players, monitoring game performance, and collaborating with internal teams.

• Respond to player support tickets related to gameplay, billing, and account inquiries.
• Investigate game issues, event reward requests, and analyze bug reports before escalating confirmed issues to QA.
• Troubleshoot technical issues and provide timely resolutions to players.
• Review reports of player violations and take appropriate account actions, including suspensions when required.
• Verify customer accounts for lost, compromised, or scammed accounts.
• Monitor game performance and player activity to identify and report issues.
• Regularly play and test the game to help ensure a high-quality player experience.
• Monitor social media, Discord, and community forums for player feedback and emerging concerns.
• Assist with game testing and collaborate with Product Managers, QA, and Live Operations teams.
• Publish announcements regarding game updates, maintenance, and events while engaging with the gaming community across multiple platforms.

• 1-2 years of customer service experience.
• Excellent written and verbal communication skills in both English and Portuguese
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• Strong problem-solving skills with the ability to provide timely resolutions.
• Basic knowledge of computer hardware and software.
• Proficiency with Microsoft Office.
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.

• Experience in the gaming industry.
• Passion for online gaming.
• Experience with PC and/or console game testing.
• Familiarity with Discord, gaming forums, or online gaming communities.

• Hybrid work environment (3 days in office).
• Opportunity to work in the exciting online gaming industry.
• Collaborative and supportive team environment.
• Gain hands-on experience with live game operations, player engagement, and quality assurance.