Bilingual Live Operations Associate North York

Enhance the online gaming experience as a Bilingual Live Operations Associate in North York, Ontario, focusing on English and Portuguese communication in a hybrid environment. Support players and ensure game integrity daily.

Our client, a prominent online gaming company, seeks a Live Operations Associate fluent in English and Portuguese. This role requires 1-2 years of customer service experience and a passion for gaming. You'll tackle player support, monitor game performance, and collaborate closely with internal teams to deliver excellent service.

Key Responsibilities:

• Respond to player support inquiries on gameplay and accounts

• Investigate and escalate game issues and bug reports

• Troubleshoot technical concerns for timely resolutions

• Review player violations and manage account actions

• Monitor player activity and game performance

Requirements:

• 1-2 years in customer service roles

• Proficient in English and Portuguese, both written and verbal

• Strong problem-solving skills and multitasking abilities

• Basic computer hardware and software knowledge

• Experience with Microsoft Office applications

Apply your gaming knowledge and customer service skills to support an engaging player community.
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