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Job Description & How to Apply Below
Job Title:
Customer Service Representative (Delivery Driver)
Organization: Fred Victor
Location:
Moss Park & Regent Park, Downtown Toronto ON
Position Type: Bargaining Unit, Reduced Full-Time, Permanent
Number of Positions: 1
Reason for Posting: Existing Vacancy
Rate: $22.65 per hour
Vacation: 4 weeks to start
Benefits: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day
RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
Hours:
22.5 hours per week
Posting Date: July 24, 2026
Final date to receive applications: Aug 7, 2026
Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.
The Community Services (CS) department at Fred Victor is a multi-service, multi-site structure that encompasses the 40 Oak Community HUB and community programs, Consumption and Treatment Services, Employment and Training Services, Drop-Ins, Warming and Keep Cool Programs, and Food Services. Additionally, it operates a social purpose enterprise with catering services and spearheads a significant peer training initiative that prioritizes the involvement of individuals with lived experience.
The Customer Service Representative (Delivery Driver) works as an integral part of the Food Services team at 145 Queen Street East and 40 Oak, as needed. This position is responsible for delivering food items and providing exceptional customer service to both internal and external clients of Fred's Kitchen, the social purpose enterprise within the Food Services program. The ideal candidate will bring expertise in safe, efficient driving and delivery, and a strong commitment to delivering professional, courteous customer service.
Does this sound like work you want to be a part of?
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.
What You Will Do:
Train with the Food Service Management Staff in all aspects of the catering business, with a focus on safe handling and delivery of catering orders.
Ensure the smooth and efficient delivery of catering orders, delivering exceptional service and a positive experience for each customer.
Learn proper techniques for loading and unloading goods, using correct lifting and handling practices.
Promote and market the business of the social enterprise with customers and community members.
Receive training in the safe and sanitary storage and transportation of food and other products.
Become familiar with the menu, including food preparation, ingredients, and garniture.
Greet customers promptly and provide friendly, courteous service, offering assistance as needed.
Relay food-related information to customers and respond to inquiries in a timely manner.
Build strong customer relationships through clear and consistent communication, adding value to each delivery.
Actively seek customer feedback to improve service, addressing concerns promptly and professionally.
Collaborate with management to share customer feedback, identifying opportunities for the growth and promotion of the social purpose enterprise.
Maintain a clean, organized vehicle, ensuring it is free from trash, food debris, spills, insects, or contaminants that may affect food or equipment.
Perform pre-trip and post-trip vehicle inspections, using checklists and personal observation to ensure safety and cleanliness.
Adhere to all local, provincial, and federal food safety and traffic regulations.
Under management supervision, plan and optimize delivery schedules and routes using GPS, maps, and other resources.
Track trip details…
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