Manager, VIP Business Development

We're seeking a Full-Time Manager, VIP Business Development to join the VIP team at Points Bet Canada. This role puts the customer at the centre of everything we do - delivering timely, accurate, and friendly support across our Sports book and Casino products. You'll be on the front line of onboarding and acquiring new high-value players while reporting to the Senior VIP Account Manager.

Along with generating new business, you will help resolve inquiries, support gameplay questions, building loyalty with valuable clientele, and ensuring every interaction reflects Points Bet's commitment to excellence, fairness, and responsible gaming.

Points Bet was originally founded in the sports wagering market of Australia. It has quickly become one of the fastest growing and most dynamic sports book and iGaming companies in the world. Since the launch of the regulated gaming market in Ontario, Points Bet Canada has been at the forefront of the industry with its leading sports betting products and casino experience, offering best-in-class entertainment with unmatched customer satisfaction.

We provide an opportunity for our people to work in an environment that is rewarding, fun, and challenging. Our proprietary sports book platform and our commitment to an in-house approach power unrivalled innovation and personalized experiences that our customers cannot get anywhere else.

Our partnerships with leading sports organizations, teams, and leagues provide both our customers and team members with the opportunity to experience first‑hand the thrill of an overtime goal and a buzzer beater!

• Commercial Partner of the Toronto Maple Leafs, Toronto Raptors, Toronto FC, and Toronto Argonauts
• Commercial Partner of Club Link Canada
• Authorized Betting Operator of the National Basketball Association (NBA)
• Authorized Betting Operator of the Women’s National Basketball Association (WNBA)

There is no greater time than now to join the Points Bet Sports book and Casino team

You are dedicated to delivering exceptional customer experiences and supporting your teammates. You take pride in being reliable, detail-oriented, and customer-focused, even in fast-paced or high-volume environments. You value clear communication, fairness, and integrity, and you have a genuine interest in sports, online gaming, and gambling as a form of entertainment.

• Prospect and build a book of business with consistent and meaningful outreach, including driving acquisitions for the Points Bet VIP program.
• Maintain communication with players via calls, emails and text messages to communicate promotions and features to foster long‑term loyalty.
• Plan and drive campaigns and/or events to drive first time bettors in Alberta, while maintaining end-to-end accountability for partner and VIP satisfaction and overall delivery experience.
• Prepare, track and report on monthly and quarterly execution plans.
• Monitor and report on competitive activities to ensure the VIP program is proactively and positively perceived versus competitor activity.

• Provide 1 to 1 support to valuable customers with account inquiries, gameplay questions, payments, promotions, and technical issues across Sports book and Casino products via SMS, email, phone, and other support channels.
• Deliver against company responsible gaming protocols, ensuring that player safety is at the forefront of all interactions with players and any other tasks assigned by the Senior VIP Account Manager.

• Deliver a consistent positive and empathetic customer experience that reflects Points Bet's brand and values.
• Identify customer pain points and elevate trends, recurring issues, or feedback to internal teams for continuous improvement.
• Support responsible gaming initiatives by recognizing risk indicators and following escalation protocols when required.

• Adhere to all internal policies, procedures, and regulatory requirements within the Alberta & Ontario iGaming markets.
• Meet individual and team performance metrics, including quality standards, deliverables, & KPI's benchmarks
• Work closely…