Floor Captain at Massey Hall

Elevate the patron experience as a Floor Captain at Massey Hall in Downtown Toronto. This role combines leadership, communication, and customer service in a fast-paced event setting.

As a Floor Captain, you will ensure safe, efficient event operations while delivering exceptional patron experiences. Oversee ushers and volunteers, communicate staff needs, and address any patron concerns with professionalism and clarity. Your strong organizational skills will contribute to a welcoming environment for all attendees and team members.

Key Responsibilities:

• Ensure smooth operations during events

• Provide guidance and support to ushers

• Address patron concerns and enhance service quality

• Ensure venue compliance with safety protocols

• Train new staff and assist with volunteer orientation

Requirements:

• 1-2 years in leadership or customer service

• Flexibility for varied event schedules

• First Aid & CPR certification preferred

• Strong communication and interpersonal skills

• Ability to manage emergency situations effectively

Be a key player in creating memorable events at Massey Hall as a dependable Floor Captain.