4 days ago Requisition
Salary: $50,000.00 Annually
“How do you live in the moment?”
We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.
The Community Connections Manager reports to the Executive Director and is the welcoming heart of the Home — creating a sense of belonging for every person who enters. The Community Connections Manager ensures that residents, families, visitors and team members feel known, valued, and supported through genuine human connections. This role blends a mindful, engaging and compassionate presence with relationship building, relational storytelling and administrative responsibilities.
This role is located at the Welcome Hub.
The Community Connections Manager works closely with the Human Experience Manager, Programs Manager and Employee Experience Specialist (EES) to liven the main floor lounge - helping to celebrate the people, moments, and experiences that make everyday matter.
Wage Rate:
The starting annual salary is $50,000.
Vacancy:
This is not an existing vacancy and is a new position
Responsibilities:
1. Connection & Human Experience
- Create a warm, welcoming and inclusive atmosphere for all residents, families, visitors and team members.
- Support residents and families with information, guidance and connection, ensuring comfort and trust in their interactions with the Home.
- Know each resident and team member and purposefully weave connections between residents and team members, building relationships through daily conversations and authentic engagement.
- Maintain the front welcome hub and lounge, ensuring the space is inviting, organized, and reflective of home and community life.
- Collaborate with the Programs Manager on a calendar of social events for main entrance area, including art shows, exhibits and community engagement activities
2. Storytelling & Culture Building
- Partner with the interdisciplinary team to share stories appropriately through internal and external communication channels, including displays, celebration spaces, bulletin boards, etc
- Welcoming new team members and facilitating residents moving in
3. Resident and Community Support Services
- Respond to inquiries by phone or in person with professionalism, empathy and discretion, directing individuals to appropriate supports as needed
- Maintain visitor logs, deliveries, and correspondence accurately and confidentially.
- Provide administrative support, care conference booking, organizing resident transportation, mailing resident billings, liaising with community partners, office supply inventory, other administrative tasks as assigned
- Supporting the interdisciplinary team with the resident move-in process
- Supporting residents and families to navigate the Home’s services
- Support residents with access to their Resident Trust Accounts as needed
- Monitor front entrance to ensure resident safety and awareness of entry/exit activity
- Monitor the Home’s surveillance system
- Conduct monthly audits as assigned
- Participate in daily or weekly team huddles to share resident and/or family feedback
- Share home’s content of events and special moments with the Communication Team for website and social media posts.
- Manages the Optisign content and functionality
- Assist in the production and distribution of Home communiqués under the direction of the Executive Director
- Support facilitation of resident/family satisfaction surveys and team member engagement survey
- Participate in home-wide continuous quality improvement activities.
- Other duties as assigned and or…
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