Senior Fraud Investigator

Toronto Corporate Office
Etobicoke, ON M8X 2X3, CAN

About this opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Meridian’s Fraud Management & Corporate Security team supports Meridian Credit Union, and Meridian One Cap (collectively “Meridian”). This position will provide support to the Fraud Management & Corporate Security (“FMCS”) team through the performance of specific tasks related to Meridian’s Fraud Management program while remaining focused on providing the highest quality Member experience.

Applicants to this role must be available to work flexible hours. The typical shift schedule is Mon‑Fri 8:30am‑5:00pm, however, depending on business needs, shifts can be scheduled Mon‑Fri 8am‑12am, Weekends, & Holidays, while working remotely.

• Monitor fraud detection software and review detections for suspected fraud on a timely basis.
• Place outbound and receive inbound calls as part of FMCS’ fraud detection and investigation framework and strategies. Address internal and external inquiries related to fraud, or specific fraud cases/incidents in line with established procedures.
• Perform appropriate investigations to determine the legitimacy of transactions and activity.
• Maintain an appropriate balance between fraud prevention and Member experience.
• Conduct in-depth investigations for cases that carry significant financial, reputational, and/or other risk for Meridian and our Members. Escalate cases to FMCS management when appropriate. Produce appropriate investigative documents that outline case facts, recommendations, and determine appropriate loss allocation and stakeholder involvement. Provide recommendations to other business units as appropriate in the context of the investigation with support from FMCS leadership.
• Monitor detection reports and make appropriate investigative decisions to verify transactions and/or take other appropriate actions to mitigate risks.
• Assist with detailed analysis and investigation of financial transactions that have been reported as fraudulent. Make reimbursement decisions and provide approvals for fraud claim reimbursements within approved limits. Escalate cases to FMCS leadership as appropriate. Articulate investigation outcome/decisions to our internal partners in an established report format.
• Collaborate with external stakeholders to recover funds that fraudulently left Meridian, and to return fraudulent funds that were received by Meridian.
• Perform loss write‑offs, track, and report all fraud incidents per established procedures.
• Appropriately respond to Branch, Contact Centre, and other stakeholder inquiries.
• Review and adjudicate credit applications from a fraud perspective for a diverse lending portfolio including secured loans, unsecured loans, credit cards, and auto loans submitted through in‑person or digital platforms.
• Support weekly, monthly, quarterly, and other operational risk report functions as appropriate.
• Report new and ongoing fraud and scam trends.

• Act as a Subject Matter Expert ("SME") and mentor on the FMCS team to support Fraud Investigators. Provide support to newly onboarded Fraud Investigators and other Meridian employees by facilitating onboarding training, branch/community presentations and reviewing content for compliance training modules as appropriate.
• Support and participate in fraud intelligence forums and events as required.
• Support Meridian enterprise initiatives, and FMCS‑led projects and enhancements as appropriate.
• Support FMCS leadership by providing reviews, updates, and provision of recommendations for policies and procedures related to fraud operations and investigation.

• Good working knowledge of financial products, services and operational policies and delivery systems, including organizational structure and risk management methodologies.
• Strong knowledge of Microsoft Word and Excel.
• A methodical and detailed approach to problem solving. Strong analytical and critical thinking skills.
• A proven…