Senior Administrator Officer

Senior Administrator Officer

Laurentian Bank

Founded in Montreal in 1846, Laurentian Bank helps families, businesses, and communities thrive. With over 2,800 employees, we provide a broad range of financial services and advice-based solutions across Canada and the United States. We drive results by placing customers first, making the better choice, acting courageously, and believing everyone belongs.

• Analyzes, documents, and accurately executes routine, but complex transactions using various computer systems within set parameters and timelines.
• Ensures that set standards for processing, client services, documentation and execution of routine transactions are met at all times.
• Prioritizes and schedules transaction processing within industry and department established time‑frames, while adhering to internal audit standards.
• Administers and processes product‑specific financial or non‑financial transactions according to Laurentian Bank’s standards, policies and procedures.
• Researches, prepares, processes, balances, reconciles, and ensures quality control of all financial and non‑financial transactions for clients.
• Monitors the incoming document queue to ensure processing according to Laurentian Bank’s service standards.
• Maintains client files, ensures efficiency in retrieving documents, and archives closed files for easy accessibility.
• Researches and answers inquiries from internal and external partners such as Customer Services or financial advisors regarding products and processing issues.
• Escalates and makes recommendations to the appropriate authority about any inquiries or issues beyond their scope.
• Verifies own work and work of team members for accuracy, clarity and completeness, and ensures compliance with internal and external audit and regulatory requirements.
• Completes daily workload within strict time‑frames set by Laurentian Bank and addresses any issues with the direct manager.
• Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.
• Submits recommendations to improve work processes to the direct manager.
• Keeps abreast of legislation, policies, and procedures related to products and services.
• Participates in special projects and carries out any other similar or general tasks at the request of the direct manager.
• Accurately executes securities‑related transactions within set parameters and timelines.
• Maintains excellent working relationships with internal and external partners.
• Contributes to the maintenance and creation of department policies and procedures, providing recommendations for improvement to the direct manager.

• Post‑secondary degree or diploma in Business or a related field.
• 2 to 3 years of work experience within a regulated dealer operations or bank operations department in an administration or processing role.
• Securities knowledge and experience related to Corporate Actions, Entitlements, DRIPS, Small Business and Physical Deposits is preferred and an asset.
• Completion of Investment Funds of Canada (IFIC) or Canadian Securities Course (CSC) is preferred and an asset.
• Knowledge of banking, mortgage, investment loan, self‑directed, securities, mutual funds, and other lending products.
• Excellent attention to detail and accuracy.
• Intermediate to advanced skills in MS Excel; computer literacy in Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Familiarity with large and complex financial database systems; ability to learn inquiry and maintenance functions in back‑office processing systems.
• Excellent interpersonal and communication skills, both verbal and written.
• Excellent customer service skills with the ability to communicate information effectively.
• Ability to work in a high‑volume, multitasking environment with demanding time‑frames.
• Strong organizational, time‑management and multitasking skills.
• Highly motivated with a desire to succeed and progress.
• Ability to work effectively with others as part of a team.
• Familiarity with 5S, Kaizen Principles, Six Sigma or other continuous improvement methodologies is an asset.
• Bilingual…