Renewal Administrator

The Core Responsibilities!

1. Administration (50%)

Prepare the following letters/documents for borrowers as deemed necessary:
Solicitation Pre-Renewals, Renewal Reminder Advices, Non-Renewal Notices, Legal Notices, Mortgage Loan Renewal/Conversion/Extension Agreements and Renewal Confirmations while adhering to stipulated timelines

Accurately process loan renewals on the mortgage system upon receipt of signed documents and other required documents

Ensure that all new contact information given by the borrower(s) is updated on the system accurately

Gather borrower/property data using various resources in order to accurately determine pricing for renewal purposes

Ensure all actions to the file are accurately and consistently documented on the customer tracking database

2. Post Renewal Audit (40%)

Audit files renewed and follow checklist items to ensure the Mortgage Loan has been renewed as stipulated on the signed Mortgage Loan Agreement

Ensure all required documents are correctly archived electronically

Ensure the file has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures to minimize the bank’s exposure to risk

Review other components of the mortgage, including but not limited to, HELOC, broker consent/fees, securitized loans, partner loans and intended nature of business and ensure all documents meet requirements

Follow up on deficiencies with the Renewals Specialists and close all gaps. Ensure all deficiencies have proper sign off before completing the audit

3. Reporting (5%)

Systematically track all interactions with borrowers and other external parties

Ensure miscellaneous reports are maintained and updated accurately in order to assist with departmental reporting

4. Other (5%)

Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management

Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers

Let's Talk About You!

Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field

Superior interpersonal and communication skills, both written and verbal

Ability to perform under pressure

Basic mathematical skills

Computer literate (MS Outlook, MS Word, MS Excel)

Self-motivated to meet tight deadlines

Results/goal achievement oriented

Ability to seamlessly balance multiple priorities simultaneously; organized multitasking

Team oriented

Working knowledge of residential mortgages, processes and thorough understanding of products offered by Equitable Bank

A general understanding of current market mortgage trends

What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan🏽 Maternity/Parental top-up while you care for your little one Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top Fin Techs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON
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