Bilingual Senior Administrator

Seeing beyond numbersTM At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

The incumbent is responsible for the daily administration and processing of various activities related to clearing, settlement, and payment processing, in accordance with Laurentian Bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating several tools and reports, and answering internal and external clients' inquiries regarding clearing and settlement processes.
Responsibilities

Performs various clearing and settlement tasks such as EFT and wire payments, cheque issuance, and cheque deposits

Resolves queries, payment misdirection and charges

Responsible for various interbank processes and liaises with other Financial Institutions to address any inquiries or escalations

Performs various journal entries and money movement transactions

Participates in several regulatory processes such a reporting and remittance of funds to the regulatory bodies

Ensures that any required daily reporting is completed and delivered in a timely manner

Maintains good working relationships with internal and external clients.

Contributes to satisfactory results in all internal and external audits

Provides supports and resolution to internal and external departments by responding to inquiries, requests, and escalations in a timely manner

Escalates and makes recommendations or resolutions about any inquiries or issues requiring immediate attention

Verifies own work in the department for accuracy, clarity, and completeness, and ensures compliance with internal and external audit and regulatory requirements.

Completes daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the direct manager

Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.

Submits recommendations to improve work processes to the direct manager

Keeps abreast of legislation, policies, and procedures, which relate to products and services.

Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.

Qualifications

Post-secondary degree or diploma in Business or in a related field.

2 to 3 years of work experience within a regulated dealer operations or bank operations department in an administration or processing role.

Completion of Investment Funds of Canada (IFIC) or Canadian Securities Course (CSC) is preferred and an asset.

Knowledge of banking, mortgage, investment loan, self-directed, securities, mutual funds, lending products.and other lending products.

Excellent attention to detail and accuracy.

Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (MS Teams, Word, Excel, and PowerPoint) and Outlook is a must.

Familiarity with using large and complex financial database systems; ability to learn inquiry and maintenance functions in back-office processing systems.

Excellent interpersonal and communications skills, both verbal and written.

Excellent customer service skills with the ability to communicate information effectively.

Able to work in a high volume, multitasking environment with extremely demanding time frames.

Strong organizational, time-management, and multitasking skills.

Highly motivated with a desire to succeed and progress.

Ability to work effectively with others as part of a team.

Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.

Bilingual (French/English) verbal and written communication skills are assets.

What Laurentian Bank has…