Desk Appraiser - Private Client Advice Job Toronto area,Ontario Canada,Finance & Banking

Description

In your role as a Desk Appraiser, you will be responsible for supporting field teams through various activities; primarily, completing desk appraisals for risks based upon information supplied from clients. The role will also be responsible for select clientele, stakeholder and partner interactions to support appraisal teams. This role will also take on initiatives aimed at providing personal growth opportunities while supporting overall department goals.

Responsibilities will include but are not limited to the following:

Conduct desk insurance appraisals of homes of various risk and adhere to agreed-upon timelines, targets and loss control measures

Obtain photos of the risk, interview clients, calculate replacement cost estimates, and complete Appraisal reports to establish adequate coverage amounts, identify potential additional coverage needs, documentation and photographs of materials, finishes and unique characteristics, to simplify the claims process

Scheduling appraisal appointments with clients based on priority and appraiser availability while effectively managing timeliness

Ensure Appraisers achieve annual productivity targets by adjusting appointments accordingly

Assign Appraisers to specific properties according to geographic location and managing efficient workload

Undertaking file assignment based off appraiser's authority limit and current case load

Contribute to the legendary customer experience via a net promotor score collaborating with internal and external partners while valuing speed and accuracy

Manage consumer relationships, promoting the TD brand by acting as the face of the company during appraisals. Analyze and resolve disputes related to customer complaints, replacement cost and risk engineering, etc. for own reports

Quality control reviews of appraisal reports from internal staff as well as vendor companies

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary

Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience

Contribute reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Professional role with a focus on providing functional specialized business services, advisory or process / program support for own area of specialty, within defined parameters

Requires sound conceptual knowledge in their own field of specialty

May lead small projects and / or support work streams of a bigger project

Investigates and analyzes potential solutions; ensures processes and functional programs are implemented

Attend monthly site visits with Appraisers to understand job functionality and interaction with clientele

Job Requirements

Undergraduate degree or relevant professional certifications, designations, or equivalent experience required

Experience in estimating and/or valuation an asset

Architectural, construction, inspection, appraisal, high value real estate, risk management or similar backgrounds are considered an asset.

CRM/CIP considered an asset

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding…


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