Senior Manager, Fraud Oversight
Job Description
What is the Opportunity?The Senior Manager manages a team responsible for managing the RBC Bank Fraud and Payments program. This includes oversight of all Fraud and Payments activities that are performed both at RBC Bank or outsourced via an Intergroup Arrangement. The team is also responsible for addressing disputes and escalating concerns and fraud, she/he will be responsible for identifying any issues or gaps in processing and ensuring the procedures and job aids are kept current.The Senior Manager will ensure that reporting for payments (across various payment types) and fraud is accurate and compiled in timely manner.
What will you do?
Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs
Act as a SME across Payments & Reg E& Fraud processes providing guidance to more junior team members
Team management via consistently monitoring the Reg E dispute volumes and team priorities and re-assigning team members as appropriate across various workstreams
Identify any potential gaps in processing and ensure that such gaps are addressed in timely manner
Responsible for developing, evolving, and maintaining procedures, guides, and tools needed to ensure clarity of execution for the Payments & Fraud programs
Assist in the preparation of evidence required for oversight testing, internal audits, and regulatory examinations
Manage strategic projects that directly impact the success of the overall Payments &Fraud programs
Provide data driven insights to support the ongoing monitoring of the end-to-end Reg E dispute program
Support the analysis and remediation for Regulatory, Internal Audit or Self-Identified Corrective Issues ensuring timely resolution, documentation and escalation
Review fraud claims for adjudication and decisioning
Compile the quarterly Payment and Fraud Reporting
Must-have:
At least 7 years banking experience with supervisory experience; at least 5 years of experience in the Payments and Fraud domain
Strong experience in banking operations with a focus on dispute management and Reg E
Knowledge of industry best practices around Payments and Fraud
Background in fraud prevention or payments
Experience managing people
Very strong analytical skills, excellent written and oral communication skills and business writing experience
Ability to work in a fast-paced environment
Bachelor’s Degree or equivalent
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients
#TECHPJ
Job Skills
Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
PERSONAL & COMMERCIAL BANKINGJob Type:
RegularPay Type:
SalariedPosted Date:
Final date to receive applications:
Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveInclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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