Senior Fraud Investigator

Questrade Financial Group (QFG)

QFG, through its companies – Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc. – provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. QFG uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work‑life balance
• Competitive compensation and benefits packages
• Hybrid work environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Inclusive and collaborative environment with a diverse team

The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of QFG. The Senior Fraud Investigator will assist in a variety of investigations such as internal fraud, merchant fraud, merchant employee fraud, payment fraud, etc. The Senior Fraud Investigator will proactively combat fraud by applying advanced investigation techniques to enhance fraud mitigation capabilities across the organization.

• Develop solutions and provide recommendations based on investigations and understanding of business strategy.
• Conduct independent analysis to resolve current investigations, identify root causes, quantify risk exposure and reduce future fraud incidents.
• Support the merchant onboarding/review process by providing fraud‑based recommendations to Sales Ops.
• Build effective relationships with internal and external stakeholders (e.g., law enforcement agencies and other financial institutions).
• Integrate information from multiple sources to enable more efficient processes, enhanced analysis, and streamlined reporting.
• Analyze and assess incidents and cases that may be complex and require knowledge on several different product lines.
• Conduct in‑depth reviews and thorough link‑analysis.
• Document actions and information found throughout the investigation to develop and maintain account/case files.
• Provide input and develop recommendations for process and customer service improvements.
• Prepare reports, notifications and activity/case filings to upper management or as required.
• Stay abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Support the collection of evidence and information for multiple purposes including incident reports, loss prevention, litigation, criminal prosecution, management information, statistics and process improvements.
• Exercise judgment to identify, diagnose and solve problems.
• Provide guidance, training and awareness to the organization (including Fraud Investigators) to ensure best practices and industry standards.
• Other duties or accountabilities as needed.

• Hold a university degree in business, statistics or criminology.
• Have 3‑5 years of experience relating to mortgage and lending fraud.
• Have in‑depth knowledge of risk and technology management as applied to fraud and/or criminal risk.
• Have strong analytical skills relating to a wide variety of banking and investment products and services.
• Have a solid understanding of lending underwriting and other lending products.
• Have strong analytical, problem‑solving and investigation skills.
• Have excellent verbal and written communication skills.
• Be self‑motivated, energetic and results‑oriented, committed to adding value to the organization.
• Be proficient in Google Suite Products (Sheets, Docs, Slides).

• Have knowledge of banking products, services, and processes.
• Be a certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS).

• Operating…