Senior Fraud Investigator

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Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers.

Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

We’re looking for our next Senior Fraud Investigator. Could it be you?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work‑life balance
• Competitive compensation and benefits packages
• Work‑life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group (“QFG”); to help Canadians become much more financially successful and secure. The Senior Fraud Investigator will be required to assist in a variety of investigations such as internal fraud, merchant fraud, merchant employee fraud, payment fraud etc. The Senior Fraud Investigator will proactively combat fraud by applying advanced investigation techniques to enhance fraud mitigation capabilities for all products and services across the organization.

Reporting to the Supervisor and/or Fraud Manager, this role is responsible for conducting an investigative analysis on all types of fraud to identify, assess, determine and report on activity that indicates an exposure to financial crimes to mitigate financial and/or reputational risk to QFG and our customers. The Senior Fraud Investigator will also outline key fraud risks, gaps and provide recommendations, and drive program enhancements.

Working closely with internal, external partners and clients when conducting investigations.

• Developing solutions and making recommendations based on investigations and understanding of business strategy and stakeholder needs.
• Conducting independent analysis and assessment to resolve current investigations, identify root causes, quantify risk exposure and reduce future fraud incidents.
• Supporting the merchant onboarding/review process by providing fraud‑based recommendations to Sales Ops.
• Building effective relationships with internal / external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
• Integrating information from multiple sources to enable more efficient processes, enhanced analysis…