Senior Payment Fraud & Risk Specialist

Senior Payment Fraud & Risk Specialist – Job Summary

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Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary: We are currently seeking a Fraud and Risk Team Lead to join our Payment Operations team in Toronto, Vancouver, or Calgary.

What your team does: Launched in late 2021, Clio Payments is one of the fastest‑growing legal payments solutions in the world, processing billions of dollars of client payments each year. The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America and Clio’s broader international footprint! The team handles the entire customer journey – from client intake and onboarding, day‑to‑day account management, through to dispute resolution and fraud and credit monitoring.

Payment Operations is a critical function within Clio focused on driving results for the company through strategic, operational, and data‑driven improvements.

Who you are: Reporting directly to the Director of Payment Operations, we are seeking an experienced Fraud and Risk Senior Specialist with a strong track record in Fintech, Payments, Merchant and Portfolio Risk Management. You should understand and be deeply familiar with Fintech solutions including card payments, ACH, wires, and credit solutions, and serve as a subject‑matter expert in identifying and mitigating risks within Clio’s Payments and Financial Services business.

You will develop risk management strategies, influence product decisions, select and manage risk vendors, and lead cross‑functional initiatives while balancing day‑to‑day processes.

• Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience.
• Managing various transaction monitoring operational queues to safeguard the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making tactical decisions to block potential bad actors.
• Identifying business needs, scoping requirements, and planning execution of Payments and Fintech fraud and risk mitigation projects with cross‑functional teams.
• Managing reviews and evaluations of multiple projects in various stages of completion.
• Responding to suspected fraud events, working directly with the Fintech/Payments team and cross‑functionally with the platform security team.
• Leading the designation of risk tolerance levels for products at the pilot stage and for those already available to the general public.
• Influencing the customer experience talk tracks around fraud prevention.
• Designing materials to educate internal teams and customers about emerging fraud techniques.
• Developing standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts.
• Collaborating with the data team to create dashboards and report on fraud exposure, response levels of implemented mitigation tools, and other key performance indicators.
• Proactively highlighting emerging risks to leadership and safeguarding the business.
• Serving as an operational liaison with third‑party fintech risk service providers & partners delivering fraud mitigation solutions.
• Partnering with finance to budget for and manage fraud and risk across the financial services portfolio.

• At least 4‑5 years of Payments/Fintech Fraud and Risk Prevention experience, including a solid understanding of card networks, their risk profiles, and other payment methods such as ACH, wires, and Buy Now Pay Later.
• Extensive knowledge of ACH transactions and reversal fraud risk.
• Comfortable collaborating cross‑functionally and reporting insights to leaders at various levels.
• Experience working in and with global markets outside…