What we offer:
Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts
* subject to employment agreement
Job Summary:
As a Fraud Prevention Analyst,you'llcoordinate analysis of debit card and online banking fraud data to respond effectively to new situations and trends.
You'llmanage data from various sources including Interac alerts and Suspicious Activity Reports, andfacilitateinformation sharing between Central 1, Interac, and member credit unions toidentifyand prevent fraudulent activity.
* This role will be three days a week and potential that the shifts may fall on holidays*
Schedule Example: (actual schedule may be different depending on business operations)
Sunday 6:20AM - 6:30PM
Monday 6:20AM - 6:30PM
Tuesday 6:20AM - 6:30PM
Whatyou'llbe doing:
Perform analysis of transaction data from the PRM Fraud Detection System
Responsible foridentifyingnew ‘skim’ locations through Central 1 CPP Analytics Application with fraud data reported by credit unions and/or the PRM Fraud Detection System
Send out PRM Fraud Alerts (FA)’s to credit unions and follow-up with the response to update PRM
Provide assistance tothe FAS group as to when to send PRM Fraud Alerts (FA)’s to credit unions
Monitor fraud transaction trends and recommend modifications to the rules in PRM that would result in reduced loss prevention
Issue Common Point of Purchase Alerts to credit unions throughout the country to adviseofsuspected or confirmed skimming incidents as reported by the Interac Association.
Complete analysis of transaction data related to Common Point of Purchase Alerts (CPPs) and send Suspicious Activity Alerts (SAAs) to credit unions. Follow up with credit unionsforresponse to alerts to ensure compliance with Interac requirements. Provide ongoing updates to active SAA investigations
Issue Interac e-Transfer alerts and communicate to credit unions, Interac
Issue Interac Online Payment alerts and communicate to credit unions and Interac
Provide assistance tothe credit union staff to ensure the most expedient methods of reporting suspected or confirmed skimming activities is followed
Expert knowledge of PRM, the CPP system and Interac regulations
Maintain database of authorized users and user passwords for the CPP system
Maintain database of skimming information and update records asrequired. Review data to analyze fraudulent activity and todetermineif Member Cards have been used at a suspected skimming location
Respond to credit unions’ requests forassistancein resolving outstanding ‘orphan’ cards where a credit union has reported fraudulent activity and no common point of purchase has beendetermined
Provide information to the law enforcement department and financial institutions regardingsuspected and confirmed skimming locations
Maintain reports of fraud alert volumes and locations to analyze trends anddeterminefuture requirements
Research,reviseandmaintaineducational materials for credit unionsregardingthe FAS system
Provide technical support to the FAS group (on-call 24 hours/7 days a week)
Act as the technical backup when the FAS, Manager Operations is not available
Whatyou'llhave:
Bilingual (French/English) considered a strong asset, while not required
2+ years post-secondary education in a related field
2+ years’ experience in accounting, finance, auditing, criminology, loss prevention, law, or fraud investigation, with some exposure to fraud prevention
Exceptional command of
French
and
English
language, and proven customer service skills arerequired.
Experience with processor operations, card association rules and technology associated with payment systems is an asset
Proficiencyin computer skills and automated office systems is essential.
Strong analytical and problem-solving skills…
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