Operations Officer Bilingual

Actual

Title:

Operations Officer Bilingual

Work Model: Hybrid (4 days onsite, 1 day remote)

Job Details

The Operations Officer provides operational support within Commercial Banking operations, focusing on underwriting and processing annual credit reviews for Commercial Banking borrowers across Canada. The role supports high-volume operational processing while ensuring accuracy, compliance with credit policies, and adherence to productivity standards.

This position offers exposure to commercial lending operations, financial statement analysis, and credit risk assessment within a fast-paced banking environment.

• Complete underwriting and processing activities for annual credit reviews of Commercial Banking borrowers
• Analyze borrower financial statements and supporting documentation
• Ensure reviews comply with lending policies and internal procedures
• Maintain accuracy and productivity standards in high-volume processing
• Manage multiple credit review files simultaneously

• Communicate with internal partners to obtain and validate required information
• Maintain clear and accurate records of processing activities
• Support operational workflow to meet service standards and deadlines

• Ensure data accuracy and compliance with internal credit and operational guidelines
• Identify and escalated issues impacting file processing or timelines
• Maintain high-quality output under tight deadlines and workload pressure

• Post-secondary degree in Commerce, Business Administration, or equivalent credit experience
• 2–4 years of experience in banking, credit operations, or financial processing roles

• Bilingual proficiency in reading and writing (English and French)
• Ability to read and interpret financial statements
• Strong Microsoft Office proficiency

• Finance or accounting educational background
• Prior banking or commercial lending experience

This role offers valuable exposure to Commercial Banking operations and credit review processes across multiple industries. It provides an opportunity to build expertise in financial analysis and credit operations while working in a collaborative and high-performing operational team environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. For more information on benefits and perks that may be available to you as a member of the Kelly Talent Community, please refer to our benefits page.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.