Manager, Mortgage Adjudication

** WHO WE ARE
** Home Equity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

** OUR VALUES, OUR PASSION
** At Home Equity Bank, our values drive and inspire our actions with our customers, our partners and each other.
* Customer-Focused. Passionate Advocates
* Courage to Act. Do the Right Thing
* One Team. One Vision
* Think Long-Term. Ever-Evolving
* Be Exceptional. Inspire Greatness
** MAJOR ELEMENTS OF

THE ROLE
*** Coaching, mentoring and leading a high performing team of underwriters
* Stakeholder management, escalations, and relationship building
* Policy and procedure management, ongoing adherence/review
* Control and quality testing/audits
* Manage and develop external relationships with broker partners to address their needs and create a strategy to deal with escalation and exception
* Manage internal relationships with Sales and Risk and liaise with other internal departments to articulate their needs and adopt strategies to support their needs
* Ensure all communications with internal and external partners are documented with clear notes/conditions/decisions
* Leverage all key aspects of performance metrics to evaluate performance and ensure adherence to vendor Service Level Agreements (SLA’s)
*** Specific elements of the role include but are not limited to:
***** Leadership:
*** Coach, mentor, train and lead a team of Underwriters
* Establish objectives with staff, conduct performance reviews and monitor relative to those objectives
* Manage the team to meet established metrics (key performance indicators)
** Business Performance:
*** Ensure that all submitted credit applications are underwritten in an efficient and timely manner within the parameters of the Bank’s regulatory requirements and defined policies
* Make prompt decisions on escalated Underwriting decisions requiring review and secondary approval as appropriate and permitted
* While applying the principles of OFSI, balance looking to adopt unique solutions on deal structure to help prospective clients while ensuring we independently adhere to Bank policies
* Be a critical contributor to the Bank’s operational efficiencies by identifying and proposing effective solutions to maximize process efficiency and to identify any identified control gaps or opportunities. Play a lead role in reviewing quality metrics, performance, and overall controls
* Act as subject matter expert on cross-functional projects as assigned, actively contributing to the digitization of the function and development of the risk framework
* Review audit reporting, identifying areas of opportunity to address with team and create and implement action plans
* Maintains professionalism in all dealings with internal and external parties to maintain the reputation of the Bank
** Reporting:
*** Measure processing and capacity efficiencies, looking for opportunities to improve quality and turnaround times
** SKILLS AND EXPERIENCE REQUIRED
**** Qualifications
* ** Progressive experience at a Canadian financial institution in Credit/Mortgage Underwriting
* Experience leading high-performance teams
* Experience with leveraging reporting and data analytics for strong performance management
* Experience managing vendor relationships
* Experience with policy management and audits (internal and external)
* Fully proficient with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
** Attributes:
*** Collaborative leadership style with the ability to take initiative
* Ability to work independently and know when to make decisions and when to seek input from others
* Excellent verbal and written communication skills; in both English and French (applicable to bilingual roles) to write application reviews and discuss decisions to management and internal and external sales partners
* Ability to establish healthy working relations and partnerships
**…