Settlement Consultant, Group Disability

locations:
Toronto, Ontario:
Calgary Group Benefits:
Halifax, Nova Scotia:
BC Regional Group Office:
Sun Life Montreal Metcalfe You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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* Job Description:

**** Settlement Consultant, Group Disability
** Reporting to the Director, Appeals & Litigation, the Settlement Consultant is responsible for proactively managing a block of long term disability claims by applying Sun Life’s non-litigated settlement strategy to appropriate claims in order to better serve our clients and improve financial outcomes.
* Identify issues and solutions on LTD claims that require follow-up within the disability operations
* Consistently build strong working relationships with members of our legal services department, disability claims operations, marketing, finance and other stakeholders, working proactively and in partnership with them
* Contribute to the ongoing business retention and growth by building strong working relationships with our customers and by your proactive engagement with plan sponsors
* Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
* Coach and mentor other team members within the team as opportunities arise
* Demonstrate an excellent knowledge of group insurance, disability case management strategies and risk management.
* Exhibit strong communication, organizational and people skills
* Help prioritize work in order to meet customer expectations
* Build strong, effective relationships with your Director, and other members of the Non-Litigated, Appeals & Litigation team working in partnership with them to help the team meet expected business outcomes
** Main Accountabilities related to Settlements
*** Work in partnership with the rest of the settlement team to continually provide input to the development and enhancement of the settlement strategy
* Review long term disability claims (both actively managed and long duration) to identify non-litigated settlement opportunities
* Contact and obtain buy-in from plan sponsors; this will involve attending plan sponsor meetings to showcase the settlement strategy
* Contact plan members to make a settlement offer ensuring strict adherence to the settlement practice and striving for a win/win solution for all stakeholders
* Prepare all supporting paperwork (offer letters, legal releases, etc…) to complete successful settlements
* Coach and educate internal GD stakeholders (DCM, RC) on the settlement strategy, providing expert advice; this will involve meetings/presentations to showcase the benefits of the settlement strategy as a claims management tool
* Build engaging presentations and proactively contact plan sponsors to obtain buy-in, attending sponsor meetings to present and promote the settlement strategy.
* Contact plan members directly ake a settlement offer ensuring strict adherence to the settlement practice and striving for a win/win solution for all stakeholders
* Develop and maintain collaborative relationships with DCMs and RCs to consistently meet monthly rehabilitation referral objectives
* As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required
** for Quebec only
** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
* Bilingual is an asset
* Minimum 5 years disability management experience
* Expert knowledge of disability case management strategies
* Sound understanding of client financial arrangements, and…