Payment Dispatch Officer

What is the opportunity?

Reporting to the Senior Manager, Payments Processing, this position is responsible for the fulfillment of all day‑to‑day activities relating to timely and accurate processing of ‘unique’ high risk wire/payments. The incumbent will have global accountability relative to specific payment processing conducted on behalf of RBFG (Royal Bank Financial Group) via the following channels: EDI Report, Pension Payments, Swift Invoices and Foreign Exchange Payments.

Additionally, responsibilities include accountability for extreme high‑risk processes associated with manual wire payments processing. This position will be tasked with ensuring a strong degree of risk management and oversight is entrenched for all unique processing with a goal to minimize risk and maximize efficiency and effectiveness.

• Effectively collaborate with all parties when a FAX Contingency is invoked as it relates to Manual Payments.
• Cancels payments and advises clients when unable to process payment due to incomplete information, carrying out all critical responsibilities related to all manual payments.
• Responsible for processing of various payment exception processes to support client requirements.
• Contacts account managers for approvals where branch limit is exceeded.
• Responsible for Foreign Exchange transactions/conversions and prepares manual entries as required, ensuring all conversions are appended on the payments and completed and formatted properly.
• Responds to inquiries from different partners relating to transactions posted to LYNX internal accounts and GLs with follow‑up and escalating to appropriate service partners.
• Ensures Pension file is uploaded to GRADS and prepares and processes returned and rejected payment orders in accordance with established procedures and deadlines.
• Handling of appropriate Broken‑Out messages, comparing ICN reference #’s to Broken‑Out report.

• Knowledge including SWIFT Payments and Messages, LYNX, EFT/RBC Express, BESS, FED; CHIPS, SP&S (Swift Payments and Statement), RFX.
• Knowledge of wire payments with strong desire to learn.
• Strong commitment to teamwork and cooperation.
• Strong organizational and decision‑making skills with sense of urgency.
• Ability to work in a deadline‑driven shift environment with flexibility to work occasional overtime and public holidays.

• Previous experience working in a financial institution.
• Experience with service platform tools.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business and geographies WMUS.

• Automated Clearing House
• Customer Service Management
• Decision Making
• Electronic Banking Products
• Financial Services Applications
• Process Management
• Resource Coordination
• Securities Laws
• System Applications
• Treasury Management

Address: 180 WELLINGTON ST W:

TORONTO

City:
Toronto

Country:
Canada

Work hours/week: 37.5

Employment Type:

Full time (Contract (Fixed Term))

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

Final date to receive applications:  (Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above)

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest…