Risk Investigator

Who We Are

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission is to empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

LOCATION Irvine (California), Toronto, Montreal

EMPLOYMENT TYPE Full-time, exempt, new role, hybrid

SALARY RANGE $72,000 – $75,000

Actual compensation will be determined based on location, experience, and role requirements, and will comply with applicable local pay transparency laws.

The Risk Investigator is an integral part of the Risk team and is responsible for proactively identifying, investigating, and mitigating high-risk merchants and transactional activity. You’ll work closely with Risk leadership, Operations, Compliance/AML, Underwriting, and external partners to translate risk signals into timely actions, holds, restrictions, escalations, and remediation plans, while maintaining strong documentation, audit-ready decisioning, and consistent adherence to card-brand and bank expectations.

• Monitor daily transactions and merchant activities to identify anomalous or high-risk behavior
• Conduct in-depth analysis of fraud, chargeback, and other risk indicators using internal systems (e.g. risk alert dashboards) and open-source intelligence (OSINT) gathering
• Investigate risk signals and determine appropriate risk actions (holds, escalations, restrictions)
• Communicate findings and resolution plans with merchants, internal partners, and external stakeholders (banks)
• Partner with Risk, Compliance, Sales, and Support to refine high-risk detection and response frameworks
• Document investigative findings in our risk systems and support continuous improvement of risk processes
• Decide and recommend appropriate actions based on findings, including funding holds, reserves, payout delays, restrictions, enhanced monitoring, or account review pathways
• Coordinate with Compliance/AML for enhanced due diligence when patterns suggest AML risk, prohibited activity, or KYC inconsistencies
• Track outcomes and recurring patterns to support trend reporting and continuous improvements
• Identify opportunities to strengthen detection rules, thresholds, and reporting to increase early detection

• Bachelor’s degree or equivalent experience in risk, fraud, analytics, or financial services
• 2+ years of experience in transaction risk monitoring, fraud prevention, payments, or related roles
• Strong analytical skills with the ability to interpret transaction patterns and risk signals
• Excellent communication skills for both written and verbal stakeholder engagement
• Familiarity with payment systems, card brand rules, and risk management tools (e.g., fraud/risk dashboards)
• Understanding of high-risk merchant models and verticals

We believe work should be fulfilling and fun! Here’s a peek into what life with us is like:

• Fearlessness:
  Encourage continuous learning, innovation, taking chances, and pushing boundaries
• Accountability:
  Take ownership and be accountable to yourself, the company, partners, and clients
• Collaboration:
  
  Leverage diverse perspectives and work as a team to get the job done
• Transparency:
  Empower success through open communication, honesty, and inclusion

• Comprehensive Benefits Package:
  Health, dental, and vision plans
• Flexible and Inclusive Work Environment:
  Work-life balance and flexibility
• Fun Events:
  Team-building activities and company-wide celebrations
• Professional Growth:
  Ongoing learning opportunities and new challenges
• Work Hard, Play Hard: A dynamic environment where contributions are valued

If you’re excited about joining a vibrant, forward-thinking team and making a tangible impact, we want to hear from you. Please note that only candidates under consideration will be contacted. Let’s make great things happen together at KORT Payments!