Compliance Manager - Complaints & Investigations

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
* Post-secondary degree in business, finance, law or related field, or equivalent experience
* Seven years of experience in the financial services industry
* Four years of compliance experience, preferably in life insurance and/or mutual fund sectors
* Two years of management experience
* Experience in complaint handling and agent investigations
* Strong understanding of regulatory frameworks (CIRO, provincial insurance regulators)
* Completion of Investment Funds in Canada (IFIC), Canadian Securities Course (CSC), and/or Life License Qualification Program (LLQP) certification
* Excellent analytical and investigative skills
* Strong leadership and team management capabilities
* Excellent communication and stakeholder management skills
* Ability to manage multiple priorities under tight deadlines
* Proficiency in compliance systems and MS Office tools
* Experience in an agent-facing compliance role
* Familiarity with disciplinary processes and enforcement actions

The salary for this position generally ranges between $100,000 - $125,000 CAD annually.
* Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including
* qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
* Pension Plan
* 401k Match
* Employee Stock Purchase Plan
* Tuition Reimbursement
* Disability Insurance
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Employee Discounts
* Career Training & Development Opportunities
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